In today’s changing landscape, cloud-based technology services have become the foundation of many businesses. If your organisation has migrated to the cloud, a reliable and secure internet connection is critical. Boldfield Computing has worked with many customers, offering a tailored connectivity packages that provides the dedicated support needed to operate efficiently while exceeding expectations.
With an increase in the remote workforce, more businesses are relying on the internet to have accessible teams and are making use of co-working spaces to encourage collaboration amongst their global teams. Now, more than ever, businesses not only need to stay connected with fast and reliable broadband for their success but they also need the dedicated support from an internet service provider that genuinely cares.
In 2022, around 30% of the UK workforce is working remotely, as a business owner, you have enough logistics to manage with a remote team, and the worry of unreliable internet should not be one of them.
The new era of remote work has highlighted a lot of shortcomings of some service providers that try to give their customers a one size fits all solution. Boldfield has assisted many companies in making the switch, to not only a better broadband connection but to a service provider that takes the time to understand their needs and provides a tailored solution that enables their business to stay connected, minimse downtime and increase productivity.
Choose a service provider that thinks ahead
The last thing you want when your team relies on an internet connection is to have a service provider that relies on reactive troubleshooting. Nothing is more frustrating than logging a complaint and being added to a long queue while your business productivity and output come to a halt. At Boldfield, we plan for the future to make our customers’ lives easy and seamless.
Boldfield has a sophisticated proactive monitor system in place that means we’re able to identify a fault on the line before it happens, we can solve the problem without our clients ever knowing there was an issue or we can offer a proactive heads-up to manage expectations. One thing is for sure, you won’t be caught off guard. 80% of our helpdesk calls are self-generated by our unique proactive software – that is why we can confidently say that Boldfield is proactive. Over 99% of inbound calls are resolved on a one-call basis. So you can say goodbye to numerous follow-up calls or spending your day on hold while they troubleshoot the issue