Telecoms

Boldfield Telecoms allow you to modernise, refresh & revise your approach to telecoms.
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The Changing Face of Business Telecoms

We focus on bringing you modern hosted IP Telecom solutions.

Boldfield Telecoms – a division of Boldfield, allows you to modernise refresh and revise your approach to telecoms and is the world away from the PABX and ‘phones line of old. We focus on bringing you modern hosted ip telecom solutions that provide your organisation with a flexible and low-cost approach to telecommunications which fits with today’s business environment. Our team at our Cambridge, London and Peterborough offices are help to help you fid the perfect solution.

Our aim is simple. To transform the way businesses communicate with a single communications platform that meets the demands of every employee, regardless of their location or the device they use – whether that’s a PC desktop, a laptop, a telephone over an ip network or a mobile device.

Our cloud-based solutions deliver a range of feature-rich telephony and unified communications to your business. Costs are on a predictable, scalable, pay-as-you-use basis. You can keep your phone number when you port over to a voip solution.

We can help you to improve the way you communicate with your customers. I, increasing collaboration and ensuring maximum productivity from every member of your team.

The way we work and also run our businesses has evolved significantly. The smarter businesses are far more mobile flexible than before – with people working from home, in the office and on the move. They are far more customer focussed; looking to differentiate by being accessible and responsive to clients, and they are far more agile; scaling up and down in response to market conditions and reorganising the workforce to maximise productivity.

The key benefits of this approach are:

Reduced Cost

Increased Flexibility – with Boldfield Hosted Telephony there is no upfront capital investment required, you simply subscribe on a pay-as-you-use basis. Our customers also gain the benefit of free calls between offices or employees working at home and significantly cheaper local, national and international call charges.

Improved Capabilities

You gain peace of mind when you use hosted telephony because your business will always be on the latest and greatest version. We look after upgrades and develop capabilities made possible with modern technology means you don’t have to worry. Our comprehensive range of options enables you to provide the functionality each user requires completely aligning your telephony to the needs of your business.

Increased Agility

With Boldfield Hosted Telephony you never worry about capacity, you have the ability to flex up and flex down both the number of extensions and the functionality provided to each user. Our fully managed service ensures you can focus on your business and we take care of delivering an exceptional telephony service. You can take a landline phone call on your voip telephone app on your mobile phone over wi fi if you choose to. It’s so much more flexible than a traditional phone – all you need is an internet connection for a voip call.

Reduced Risk

With a Boldfield Hosted Telephony solution, you instantly gain the value of business continuity and a level of resilience that simply cannot be replicated with a premise based system. You never have to worry about falling outside of maintenance agreements or equipment reaching end-of-life, we take care of everything from the phone lines to the employee extensions removing business risk and importantly, user frustration.

Hosted Telephony

This is what our customers are asking for:
Fixed & Mobile

We currently have two phone systems – the desk phone and the business mobile. We want a solution where desk phones and mobiles complement each other – the mobile should enable business communications to extend beyond the office and be an integral part of the telephony solution.

Multi-Location

We have people working from home and multiple other offices but we do want a single phone system. When a customer calls, we need to be able to connect them to the right person regardless of which office they are in or indeed even if they are working from home.

OPEX Not CAPEX

We want to pay for what we use month by month as and when we use it. We we want business communications to be an operating expense and not a capital expenditure. What’ is more, we want to be able to add and remove users in increments of one as and when our business needs change without penalties. We also want to avoid large upfront cash expenditure outlay.

Flexibility With Low Maintenance

We want need the flexibility to deploy new users, change things around and alter the way calls are routed, but we do notn’t have the technical resource to manage this. We need a partner that can make this happen as part of the service they offer.

An Intelligent System

We need our phone system to have some level of intelligence, play announcements, allow people to select who they want to speak to and route calls to that person based on their current location, i.e. the right phone in the right location. The call quality is second to none.

Hosted Telephony - Why Boldfield?

We take the time to understand your unique business and communication needs.

No offence but … many people regard this industry as being populated by high pressure sales. That’s not us. We believe in taking the time to understand your unique business and communication needs. We then work with you to produce high-quality, hosted solutions that deliver genuine business value.

Advice

We have the right experience in deploying hosted telephony for our clients. This enables us to add value to the relationship by advising on best practice. We provide guidance as to what works best for businesses like yours so that you can the best system for your needs.

Deployment

We focus on providing end-to-end solutions; from your connection to the public telephone network right the way through to the telephones and devices that your team use. Our aim is to deliver the capabilities that you need to each user. No more line rental per phone. You just pay one agreed fee and everything else is taken care of.

Support

We believe that the support we offer is second to none and pride ourselves on being accessible and responsive to our clients. Our 24×7 support centre constantly monitors both the availability and the quality of service of our hosted platform and not only resolves issues against clearly defined SLAs, but also ensures we address root causes to ensure we continually improve the service we deliver.

Link With It

There is no requirement for you to take out IT service when considering us for Hosted Telephony but in today’s convergent joined-up world we believe our IT knowledge is increasingly relevant.

Advanced Hosted Telephony

Boldfield also offer advanced hosted telephony services.
Auto-Attendant & Self Service

Providing the ability to automate the management of inbound calls using voice prompts to identify which services are required and directing the call appropriately.

  • Direct calls to specific extensions
  • Look up individuals in the corporate directory
  • Route calls based on department or service required
  • Provide self-service options
Call Recording

With Boldfield Hosted Telephony there is no need for expensive on-premise site call recording, this capability is embedded within our cloud and can be switched on for particular lines or particular users.

  • User-defined recording for inbound or outbound, external and internal calls
  • Recordings are retained for 30 days as standard (with the option to extend)
  • Simple storage, search, download and playback of calls
  • Fully FSA compliant
Call Reporting & Account Codes

Boldfield Call Reporting enables you to obtain a full picture of your inbound and outbound call history to enable you to manage your business communications.

  • Powerful GUI enables you to define and run reports
  • Comprehensive range of standard reports
  • Ability to tailor reports for your specific needs
  • Leverage account codes to enable customer billing
Hot-Desking

With Boldfield the extension is not tied to a physical device and as such organisations are able to easily and effectively enable hot desking either within a single office or across multiple locations.

  • Users sign-in to any device that automatically inherits the properties of their extension
  • Utilise softphone clients on your PC, providing fully-functional voice services in any location
  • Use multiple devices with the ability for calls to be presented simultaneously to all devices
Unified Communications

Boldfield Hosted Unified Communications (UC) delivers both improvements in the productivity of your staff and an increase in the level of collaboration across your entire organisation.

Boldfield Hosted UC enables you to fully integrate your hosted business telephony into the desktop and mobile environment. It equips users with an easy-to-use app to manage their contacts and to view call history, complete with simple click to call, and it empowers users to manage their personal telephony environment, including simple set-up for call forwarding.

Hosted UC from Boldfield allows telephony to be fully integrated into core business applications such as CRM and Accounting, enabling single click dialling from within these applications.

An integral element of the hosted UC platform, Presence, means the status of each user is managed in real-time; enabling every user to see if someone is busy or available before they make a call or transfer a call to that person.

Increased Productivity – by making telephony an integral part of the user’s desktop environment, making it quicker to manage, find and dial contacts.

Improved Customer Service – by automatically accessing customer details and presenting these along with the telephone call to enable a more professional service.

More Effective Collaboration – by providing a real time view to each user showing who is available and so enabling them to reach the right expert first time.

Improved User Experience – by making business telephony much easier to use and providing each user with the ability to work the way they want to work.

Real-Time IM & Presence

Providing each user with a real-time view as to whether other users are busy or available before they attempt to call that person.

Pay-As-You-See

With Boldfield Hosted UC there is no capital investment required to transform your business telephony environment, you simply pay-as-you-use.

User Productivity

Enabling users to build and manage their own address book, view call history, set call forwarding and to control every aspect of their telephony from their desktop including click to call.

Application Integration

Ready-built integration into MS Outlook, Lync and Google Contacts as well as all of the leading CRM and Accounting applications including Microsoft Dynamics, SAGE and Salesforce.com

Advanced Connectivity Services

Improve your experience by connecting your business to the outside world.

Boldfield can help you to take advantage of new ip telephony services designed to connect your business to the outside world and improve your experience.

Many organisations are still heavily reliant on simple broadband. However, with the increasing volumes of data that users need to access, the move to Cloud services and the growth of applications such as Voice over Internet protocol (VOIP) many institutions are finding that a simple broadband connection is not good enough.

With that in mind Boldfield now offer a range of advanced connectivity options. These include Fibre to the Cabinet (FTTC), Ethernet First mile (EFM) and Leased Lines.

FTTC

This is a new sort of broadband offering higher speeds than a typical standard broadband connection. Throughput speeds are normally higher as there is a fibre optic connection from the exchange to the street cabinet nearest to your premises.

EFM

Uses a different principle with Ethernet from your premises to the BT cabinet but with no guarantee that there will be a fibre optic beyond that point.

Leased Line

A leased line means that there is a a guaranteed fibre path all the way. Leased lines come with Service Level Agreement’s (SLA’s) so you have some re-assurance that the service will offer the advertised bandwidth and will be highly reliable. With a leased line, there is no “contention” meaning that the line is not shared with anyone else.

One thing to add is that most broadband services are asymmetric – meaning that the bandwidth you have coming down from the exchange to your premises is higher than the bandwidth you have going from your premises to the telecom network. That is perfectly fine when the line is used for internet browsing etc but for some applications a synchronous service is required.

The availability of these services is not universal and depends on your location. Talk to Boldfield to find the best option for you.

Boldfield has the expertise to deliver these services, what’s more we are best placed on these services because of our extensive IT knowledge. In the past IT and Telecom have been regarded as somewhat separate. Nowadays, there needs to be a close marriage between IT and Telecom to make the overall system operate to its potential. With the rise of cloud services. Voice over IP, distributed working and Office365 it is now imperative for many organisations to consider IT and Telecom as a singular system. Most telecom providers have no way of determining the capacity required by the various interworking elements of the IT system.

Our services are tuned to your needs and prices are highly competitive, contact us at our Cambridge, London and Peterborough offices for more information.