Boldfield’s Statement on Covid 19
This is the fifth in a series of statements issued by Boldfield in response to the ongoing risks posed by the Coronavirus disease (Covid 19) pandemic.
The governments guidance on Covid has changed and we have updated our Covid related policies accordingly.
We remain committed to keeping our customers and colleagues safe whilst continuing to provide the IT and Telecommunications services that your organisation depends on.
You may recall from previous notices that Boldfield invoked our business continuity plan in March 2020 and since then have been operating our internal systems and processes remotely. This has ensured that we are able to continue to provide you with a continued service. Overall, we feel that this has been successful.
We are trying to get as close to ‘business as usual’ as far as possible whilst following Government Guidelines. We are cautiously undertaking site visits; however, these visits are subject to risk assessment and we would ask for your cooperation in helping with these assessments.
in accordance with the document mentioned above.
We are operating as follows: –
- We are now operating a “hybrid” working policy for some members of staff where selected staff can work to a rota of working from home, working on our customers sites (where required), and working at one of our offices.
- From March 2020 we changed all our desk phones to VoIP soft phones, ensuring continuous phone access to the team. The usual contact phone numbers or emails are still the ones to use. should be used. Whether working at home or in the office our team have full access to our Helpdesk and monitoring tools. All tools for managing issues are remotely accessed by our teams.
- Boldfield Management and Finance are fully operational.
- We can now see customer face-to-face but also have access to tools such as Microsoft Teams to collaborate.
- We have revised our internal guidance and practice to accordance with the latest Health and Safety Executive guidance with an emphasis on adequate ventilation, high standards of hand and office and cleaning.
Boldfield’s Covid 19 FAQ
Introduction and Statement
Boldfield continues to monitor the Coronavirus disease (COVID-19) developments. We are doing this with a primary focus on ensuring the health and safety of our team members and their families, while mitigating the business impact for our clients and being mindful of the health of all those we
In support of this, we have outlined our response to the containment and delay phases of the government plan. During the second phase (delay) we will implement our business continuity plan.
Our team members are taking increased health precautions. For example, we have issued guidance on travel, requiring team members to isolate and work from home.
Additionally, we have increased communications with information about the virus and how to prevent it spreading. We have provided increased cleaning routines and access to antibacterial handwash in our facilities and wipes for staff equipment (e.g. mobile phones and keyboards).
Please be advised that for the health and safety of our team members, we will be asking visitors to complete a risk assessment prior to being allowed on site.
Should you feel that our staff may be at risk in light of having visited your facilities, please do inform us straight away at email@example.com.
FREQUENTLY ASKED QUESTIONS
What is Boldfield’s approach to protecting people, vendors, customers, etc. at its facilities?
Most of our staff are working from home, but Boldfield has a business continuity plan and program in place focused on ensuring the health and safety of its team members and everyone we encounter. We have processes in place to ensure we continue to deliver the level of service our customers expect. Most of our staff are working from home.
What are Boldfield’s business recovery plans?
Our business continuity plan includes measures to ensure not only that we’re able to recover normal business operations as quickly as possible, but also that we are able to mitigate impacts
What measures is Boldfield taking to protect employees and other stakeholders (e.g.,vendors, customers) in the impacted areas?
Boldfield continues to monitor the Coronavirus disease (COVID-19) developments with a primary focus on ensuring the health and safety of our team members while mitigating business impacts for our staff and customers. In support of this, we have activated our business continuity plan and are convening regular meetings with teams across the business.
Will Boldfield Continue with Site Visits to clients
Clearly, we need to minimise the number of site visits and any visits will be covered by a risk assessment. However, we will visit where it is necessary.
What measures will Boldfield take if someone is confirmed at one of the company’s offices to be infected with COVID-19?
This is among the decisions that will be made by Boldfield’s business continuity team with a focus on ensuring the health and safety of our team members and others present at the affected office while mitigating business impacts for our staff and customers. We will ensure we work closely
To download Boldfield’s Covid 19 Statement, please click here
To download Boldfield’s Covid 19 FAQ, please click here.