IT Support & Services in Cambridge

Cambridge based IT company - supporting clients since 1981. We've built up a loyal customer base who rely on us for the smooth running of their systems.

IT Service and Helpdesk - Cambridge Based Technicians Who Help You

We'll get your business up and running fast.

Are you a business looking for modern and reliable IT support? Boldfield Computing can help.

Since 1981 Boldfield have been providing expert IT support and telecom services to businesses of all sizes and structures in Cambridgeshire. Our clients range from SME’s with under 10 users through to international enterprises with over 300 users and multiple locations.

A city renowned across the world for its range of influential businesses including successful SME’s and family-owned businesses as well as international corporations that span a range of sectors from pharma and tech through to manufacturing and agriculture.

The one thing that every one of these businesses has in common, is the need for robust, resilient, and modern IT systems. Our teams broad and specialist knowledge of the IT industry means we are experienced in helping businesses adapt to new technological developments in rapidly changing markets – creating truly connected companies.

We have been affiliated with Cambridgeshire businesses for a long time. Take a look at our customer success story with The National Extension College and read more about how Cambridge City Council and Cambridge Live renamed an established series of classical music events the Boldfield Orchestral Series.

 

Managed IT Services for Cambridgeshire Businesses

Every business has unique IT needs, and it’s critical that your systems allow everyone in the business to work efficiently and productively. Implementing modern and intuitive IT systems and solutions directly impact the productive time in your business.

By understanding your business’ structure and processes, your current limitations and your IT and technology aspirations – we can talk you through everything that we believe would benefit your business.

In language you understand.

However, the final decision always comes down to you. It’s important that you do what’s best for your business, and we can offer the knowledge and expertise when it comes to leveraging IT to get you there. Through systems specification and design, we can make sure that your IT systems meet your business needs.

 

Reliable Telecoms

We specialise in cost-effective, robust and reliable hosted telephony that provide businesses with the flexibility they require. Whether you are looking for a solution that combines desk phones and mobiles, you want a seamless telephone connection between remote workers or multi-location offices or looking for a telephony system that will integrate with specialist or industry specific software– you will benefit from our experience.

 

A team of proactive Cambridgeshire-based IT professionals

80% of our helpdesk calls are self-generated by our unique proactive software  – that is why we can confidently say that Boldfield is proactive. Over 99% of inbound calls are resolved on a one-call basis.

We take a customer-service focussed approach. As well as being extremely technically-minded, our team is friendly and approachable – we also think they are helpful too. A stable and reliable team, many of which have been part of Boldfield for 10 years or more. They not only build up great rapport with customers; businesses also benefit from a consistent and knowledgeable support network from us which can be priceless.

Our helpdesk and remote support team adhere to strict SLAs to manage, meet (and exceed) your expectations. We aim to respond to all support matters within an hour, and our highly-skilled remote support team work quickly to reduce fix times. Our call-out team is also Cambridgeshire based, this means you can have an engineer or consultant onsite when you need us.

 

We offer a range of IT support services that includes:

We have a vast range of skills and specialisms in our team, and also work with many clients for bespoke software development, integrations and system design.

IT maintenance services includes:

  • Preventative maintenance
  • Remote support
  • On-site interventions
  • Administration
  • Report and follow-ups

What about hardware and software?

Yes, we can help there too.

If you are looking for an IT support company that can also provide your team with the hardware and equipment they need, we can help here – we even have a range of financing solutions.

Or perhaps it’s software and bespoke integration your business needs to further improve collaboration and efficiency? You’ll be pleased to know we have some very experienced developers within the team too.

We also offer telecoms services, meaning that we can take full responsibility for the IT and connectivity within your business with a single point of contact.

That sounds like a straightforward, simple solution doesn’t it? We like to think so, and our customers think so too

Where to find us

Boldfield Computing Cambridge

Unit A, Trinity Court

Buckingway Business Park

Anderson Road, Swavesey

Cambridge

CB24 4UQ

Call us: 01954 789978

Technology Not Your Thing?

Keep things simple, relax and let Boldfield help.

User environment

The user experience is at the heart of our customers’ concerns. Everyone is questioning their vision of the workstation they want to own.

With numerous achievements to our credit, Boldfield has the expertise and resources unequaled in the regions to answer these questions.

Prior to your investments, Boldfield assists you with advice and strategic choice of yourplatforms.

On a run-of-the-mill or volume basis, Boldfield distributes and delivers end-to-end services in the user environment area:

  • Supply of client machines, servers and software
  • Financial leasing
  • Workstation engineering
  • On-site deployment
  • Guidance for change
  • Recycling of packaging and old items

 

Service, Installation and Outsourcing

The men and women of Boldfield’s support and facilities management teams prove our company’s commitments on a daily basis.

Our engineers, technicians, and coordinators contribute to the maintenance and operation of IT platforms. They are passionate about the new technologies deployed and invested in the company’s missions. Not to mention the help of our consumers that contribute in many different forms to our success.

To carry out these operations, Boldfield has developed a range of service contracts particularly adapted to IT departments:

  • Operation, supervision, and modular support of the components of your Datacenter and your park.
  • Maintaining Operational Condition of Critical Platforms
  • Global management of your IT operations with a commitment to results based on objectives.
  • Technical assistance, and delegation of staff in management

 

Why Should You Trust Us?

Our Cambridge Support company is not the leader on the market for no reason. Here’s some of them:

A ready-to-use service

Thanks to IT support, you get complete services adapted to your business, without the worry of management. In addition to the resources at your disposal, our experts offer you quality technical support.

 

Efficient expense management

Save money by opting for IT support. No more need to go through the recruitment and training of an IT expert. Our IT solutions professionals are experienced and ready to put that knowledge to work for you.

 

Solutions to meet your needs

Since every SME and large company has very different IT needs, we offer different types of solutions to choose from. Our experts will help you find the ideal solution and implement it in your company.

 

Any Questions about IT Support? Talk to our Experts!

Here at Boldfield Computing you will have a complete range of skills at your company’s disposal to answer your problems at every step of the way:

  • Hotline technicians
  • Intervention technicians
  • System and network administrators
  • Engineers

Reachable and reactive, our technical IT support is at your disposal for any incidents or requests from your employees. You have a direct line to reach a remote support technician, an online customer area to create and track your requests, and a dedicated email.

Looking for a local support business partner? Get in touch now at 01223 852 660.