At Boldfield we have been developing our IT support service with our clients over the years. So we now offer a comprehensive and cost effective service to give you the support you need.
We understand that keeping your show on the road is important. We also understand that any downtime or loss of service can cost you cash and cause frustration to your team and your valuable customers.
At the start of the contract we review the overall system to minimise weaknesses and make sure all aspects of your information technology are stable. Then we proactively monitor the system throughout its life.
This proactive monitoring allows us to ensure that many common issues are picked up, analysed and solved before they cause you a problem. Every day we spot issues through our software tools and fix them with no interruption to our clients.
Where users need help our online support system allows us to control your desktop to solve your issues quickly and efficiently. So you and your people can get back to work straightaway.
When you need us on site - that's fine. It is all included in your IT support contract. You can focus on getting your issues sorted rather than worrying about the bill.
Our service includes:
- Pre Contract Audit and Check
- Proactive monitoring from one of our technical centres
- A local helpdesk where you can speak to local staff who will know your set up
- Unlimited Telephone & Remote Supprt to resolve issues quickly
- On-site support included when required at no extra cost
- A named person to look after you and your company
- Management of your 3rd party suppliers to save you time and hassle
- Defined timelines for service
- Fixed fees
Contact us today at our Cambridge, London or Peterborough office for further information on how Boldfield can support your IT.