Are you a business looking for modern and reliable IT support? Boldfield Computing can help.
Since 1981 Boldfield have been providing expert IT support and telecom services to businesses of all sizes and structures in Cambridgeshire. Our clients range from SME’s with under 10 users through to international enterprises with over 300 users and multiple locations.
A city renowned across the world for its range of influential businesses including successful SME’s and family-owned businesses as well as international corporations that span a range of sectors from pharma and tech through to manufacturing and agriculture.
The one thing that every one of these businesses has in common, is the need for robust, resilient, and modern IT systems. Our teams broad and specialist knowledge of the IT industry means we are experienced in helping businesses adapt to new technological developments in rapidly changing markets – creating truly connected companies.
We have been affiliated with Cambridgeshire businesses for a long time. Take a look at our customer success story with The National Extension College and read more about how Cambridge City Council and Cambridge Live renamed an established series of classical music events the Boldfield Orchestral Series.
Intuitive IT Services for Cambridgeshire Businesses
Every business has unique IT needs, and it’s critical that your systems allow everyone in the business to work efficiently and productively. Implementing modern and intuitive IT systems and solutions directly impact the productive time in your business.
By understanding your business’ structure and processes, your current limitations and your IT and technology aspirations – we can talk you through everything that we believe would benefit your business.
In language you understand.
However, the final decision always comes down to you. It’s important that you do what’s best for your business, and we can offer the knowledge and expertise when it comes to leveraging IT to get you there. Through systems specification and design, we can make sure that your IT systems meet your business needs.
We specialise in cost-effective, robust and reliable hosted telephony that provide businesses with the flexibility they require. Whether you are looking for a solution that combines desk phones and mobiles, you want a seamless telephone connection between remote workers or multi-location offices or looking for a telephony system that will integrate with specialist or industry specific software– you will benefit from our experience.
A team of proactive Cambridgeshire-based IT professionals
80% of our helpdesk calls are self-generated by our unique proactive software – that is why we can confidently say that Boldfield is proactive. Over 99% of inbound calls are resolved on a one call basis.
We take a customer-service focussed approach. As well as being extremely technically-minded, our team is friendly and approachable – we also think they are helpful too. A stable and reliable team, many of which have been part of Boldfield for 10 years or more. They not only build up great rapport with customers; businesses also benefit from a consistent and knowledgeable support network from us which can be priceless.
Our helpdesk and remote support team adhere to strict SLAs to manage, meet (and exceed) your expectations. We aim to respond to all support matters within an hour, and our highly-skilled remote support team work quickly to reduce fix times. Our call-out team is also Cambridgeshire based, this means you can have an engineer or consultant onsite when you need us.
We offer a range of IT support services that includes:
We have a vast range of skills and specialisms in our team, and also work with many clients for bespoke software development, integrations and system design.
IT maintenance services includes:
- Preventative maintenance
- Remote support
- On-site interventions
- Report and follow-ups
What about hardware and software?
Yes, we can help there too.
If you are looking for an IT support company that can also provide your team with the hardware and equipment they need, we can help here – we even have a range of financing solutions.
Or perhaps it’s software and bespoke integration your business needs to further improve collaboration and efficiency? You’ll be pleased to know we have some very experienced developers within the team too.
We also offer telecoms services, meaning that we can take full responsibility for the IT and connectivity within your business with a single point of contact.
That sounds like a straightforward, simple solution doesn’t it? We like to think so, and our customers think so too
Where to find us
Unit 1, Trinity Court
Buckingway Business Park
Anderson Road, Swavesey
Call us: 01223 852660