Boldfield Covid 19 Statement

Written by Andy Irvine
Please find Boldfield's Covid 19 statement and an FAQ area below, should you have any further queries please contact us.
Boldfield Covid 19 Statement

Boldfield’s Statement on Covid 19

We know that your organisation depends on Boldfield’s ability to provide a reliable service. With that in mind I would like to make you aware of the measures that we have put in place to deal with Coronavirus disease (Covid 19}.

 

We have now invoked our business continuity plan and we are operating our internal systems and processes remotely. This has ensured that we are able to continue to provide you with a continued service. However, please note that calls and tickets raised are around 3 times normal levels.

We have received many requests to help people work remotely and continue to provide help and advice on this.

We are trying to get as close to ‘business as usual’ as far as possible. However, site visits are subject to risk assessment and for obvious reasons we must curtail non-essential site visits.

 

We are operating as follows: –

  1. Desk phones have reverted to soft phones, ensuring continuous phone access to the team and ensuring that everyone can continue to work seamlessly. The usual contact phone numbers or emails should be used.
  2. All Support staff have full remote access to our Helpdesk and monitoring tools.
  3. All tools for managing issues are remotely accessed by our teams.
  4. Boldfield Management and Finance are fully operational.
  5. We are using tools such as Microsoft Teams internally and with our customers to collaborate and will use online meeting to maintain contact.

 

We are encountering some supply chain problems with purchases of some items but have identified multiple sources and continue to minimise any impact on our customers.


Boldfield’s Covid 19 FAQ

Introduction and Statement

Boldfield continues to monitor the Coronavirus disease (COVID-19) developments with a primary focus on ensuring the health and safety of our team members and their families while mitigating business impacts for our clients and being mindful of the health of all those we encounter.

In support of this, we have outlined our response to the containment and delay phases of the government plan. During the second phase (delay) we will implement our business continuity plan.

For the moment our team members, are taking increased health precautions. As examples, we have issued guidance on travel requiring team members to isolate and work from home if they have travelled to or through mainland China, Italy, Iran or South Korea – or have had any direct contact with others who have. We have increased communications with information about the virus and how to prevent the spread of illness. We have provided increased cleaning routines and access to antibacterial handwash in our facilities and wipes for their equipment (e.g. mobile phones).

Please be advised that for the health and safety of our team members, we will be asking visitors to disclose recent travel history before checking into any Boldfield facility. Any visitors who have travelled to, through or from mainland China, Italy, Iran or South Korea – or have knowingly been in direct contact with those who have – will not be permitted to enter a Boldfield office.

Should you feel that our staff may be at risk in visited your facilities can you please inform us straight away enquiries@boldfiled.com

 

What is Boldfield’s approach to protecting people, vendors, customers, etc. at its facilities?

Boldfield has a business continuity plan and program in place focused on ensuring the health and safety of our team members and everyone we encounter while continuing to deliver the level of service our customers expect.

 

What are Boldfield’s business recovery plans?

Our business continuity plan includes measures to ensure not only that we’re able to recover normal business operations as quickly as possible, but also that we are able to mitigate impacts to our stakeholders during any incidents.

 

What measures is Boldfield taking to protect employees and other stakeholders (e.g., vendors, customers, etc.) in the impacted areas?

Boldfield continues to monitor the Coronavirus disease (COVID-19) developments with a primary focus on ensuring the health and safety of our team members while mitigating business impacts for our staff and customers. In support of this, we have activated our business continuity plan and are convening regular meetings with teams across the business. As part of this, we have taken increased health precautions like significantly restricting travel; requiring team members to work from home if they have travelled to, through or from mainland China, Italy, Iran or South Korea – or have had any direct contact with others who have; increasing communications with information about the virus and how to prevent the spread of illness; and providing increased cleaning routines and access to hand sanitizer in our facilities. Visitors to Boldfield who have travelled to, through or from mainland China, Italy, Iran or South Korea – or have knowingly been in direct contact with those who have – are not being permitted to enter our facilities.

 

What measures will Boldfield take if someone is confirmed at one of the company’s offices to be infected with COVID-19?

This is among the decisions that will be made by Boldfield’s business continuity team with a focus on ensuring the health and safety of our team members and others present at the affected office while mitigating business impacts for our staff and customers.  We will ensure we work closely with the government health service and local medical authorities to take appropriate actions. When decisions are made, they will be communicated with all relevant parties.

 

In the event a confirmed COVID-19 case is discovered at a Boldfield office, how quickly will Boldfield communicate with customers and vendors?

As always, consistent, timely communications with all our stakeholders are critical, and we will communicate any relevant information, when possible.

 

In the event a confirmed COVID-19 case is discovered at a Boldfield office, what is the evacuation procedure for any impacted office? Will Boldfield close the office for cleaning/contamination control? If yes, what is the estimated timeframe for reopening the office?

We will act according to the instructions of the relevant government authority and in a manner that safeguards our team members. Specific actions will depend on the specific circumstances and the requirements of the experts that are engaged. This is among the considerations made by Boldfield’s business continuity team with a focus on ensuring the health and safety of our team members while mitigating business impacts for our staff and customers. When actions are taken, they will be communicated to all relevant stakeholders.

 

How will Boldfield manage staff at an impacted office to ensure continued operation?

We have various options for ensuring continuity, including remote working or shifting work to other locations where remote work is not possible. This is among the considerations made by Boldfield’s business continuity team with a focus on ensuring the health and safety of our team members while mitigating business impacts for our staff and customers. When actions are taken, they will be communicated to all relevant stakeholders.

accommodate potential disruptions, as well as monitoring vendor backlogs and shipment and delivery acknowledgement dates.

 

What is Boldfield’s policy for visitors to its facilities?

Please be advised that for the health and safety of our team members, we will be asking visitors to disclose recent travel history before checking into any Boldfield facility. Any visitors who have travelled to, through or from mainland China, Italy, Iran or South Korea – or have knowingly been in direct contact with those who have – will not be permitted to enter Boldfield offices.

 

What is Boldfield’s policy for visits to our premises?

Please be advised that for the health and safety of our team members, we will be asking clients to advise us of recent travel history should any of your team have travelled to or through mainland China, Italy, Iran or South Korea – or have knowingly been in direct contact with those who have or have been exposed to Coronavirus we will not be able to enter your offices.

Microsoft Teams Video Training

Please find a link to the Microsoft Team Video Training page – which gives a step by step guide as to how to use teams.


 

To download Boldfield’s Covid 19 Statement, please click here.

To download Boldfield’s Covid 19 FAQ, please click here.

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